Remote Applications Support Engineer

Salary: £50,000 - 66,000 per year

Requirements

• We need experience as an IT Engineer, Technical Solutions Engineer, Application Support Engineer, or in a similar role.
• We need scripting knowledge.
• We need a comprehensive understanding of Microsoft tools and application environments.
• We need networking knowledge.
• We need strong communication, organisation, problem-solving, and diagnostic skills.
• We need the ability to present solutions confidently to engineers, developers, architects, IT managers, and executives.
• We need someone who can work independently and take ownership of projects.

Responsibilities

• We configure and install our software for customers.
• We handle software-related requests.
• We analyse software issues and propose solutions.
• We troubleshoot software and IT-related issues.
• We identify the root causes of software problems.
• We conduct software testing and installation.
• We manage software and database migrations.
• We advise customers on hardware and software configurations and implementation.
• We develop customer relationships through professional and dependable interactions.

Technologies

• AI
• Hardware
• Support

More

We are pioneers in AI-powered digital pathology software and services, with over 20 years of experience and a global reputation as leaders in supplying specialist software to the life sciences sector. This is a remote role working from home anywhere in the UK, with a starting salary of £42,000 plus a package including bonus, pension, and income protection. Suitable locations include Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, and London.

last updated 28 week of 2026