IT Service Desk Engineer Apprentice

Salary: £19,000 - 19,000 per year

Requirements

• Genuine interest in IT and technology
• Strong communication skills with a reliable and committed approach
• Eagerness to learn and develop new skills
• Logical mindset with a creative approach to problem solving
• Ability to manage multiple tasks and prioritise effectively
• Proactive attitude with a willingness to get stuck in
• Adaptable and flexible in a fast-paced environment
• Full UK driving licence and access to your own car preferred
• No prior IT experience required
• 3 GCSEs or equivalent at grades 4 (A-C) in any subject
• GCSE Maths and English or equivalents at grades 3 (D or above)
• We require that applicants do not already hold an existing qualification at the same or higher level in a similar subject
• International equivalents of the listed qualifications must be supported by an official UK ENIC comparison document

Responsibilities

• Provide 1st and 2nd line IT support to customers remotely and on-site
• Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
• Respond to IT requests within agreed SLA timeframes
• Install and configure IT equipment in office, remote, and on-site environments
• Set up user accounts, email addresses, and groups
• Maintain accurate documentation of processes, configurations, and critical information
• Support upgrades of IT hardware and software
• Troubleshoot printers, copiers, and scanners
• Communicate clearly with customers and keep them updated on progress
• Work collaboratively with the wider team, sharing knowledge and updates
• Support IT projects and attend training as required
• Complete a Level 3 IT apprenticeship alongside the role

Technologies

• Hardware
• Support
• Mobile
• Windows

More

We are looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join our team and support customers across the UK. This is a great opportunity to build a strong foundation in IT support while earning and learning through a Level 3 apprenticeship. You will work in a fast-paced environment, supporting customers by phone, through a ticketing system, and occasionally on-site, while developing your technical knowledge and delivering excellent customer service. The role is full time at 40 hours per week, Monday to Friday, 10am to 7pm, with a one-hour unpaid lunch break. We offer 28 days annual leave, your birthday off, a covered mobile phone contract, rewards for birthdays and length of service, a health cash plan, employee assistance programme, cycle to work scheme, free onsite parking, retail discounts, gym and leisure discounts, discounted or free home broadband, and a workplace pension where applicable. We also offer strong future prospects, with many apprentices securing permanent employment after completion.

last updated 24 week of 2026