Technical Support Engineer

Salary: £40,000 - 70,000 per year

Requirements

• I have 2+ years of experience in technical support or engineering.
• I possess a background in physical security systems such as door entry, access control, or CCTV.
• I have strong knowledge of Microsoft Windows and IT systems.
• I demonstrate excellent communication and customer service skills.
• I am a confident problem-solver, technically curious, and methodical.
• I hold a full UK driving licence.
• Bonus if I have:
• 5+ years in the security systems sector.
• Experience delivering technical training.
• BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering.

Responsibilities

• I will deliver technical support via phone, email, and remote tools.
• I will maintain up-to-date product knowledge on hardware and software.
• I will investigate and resolve escalated customer issues.
• I will create and update technical support documentation.
• I will attend client sites to resolve issues after training.
• I will assist with system specifications and custom build panels.
• I will collaborate with customer service, sales, and product teams.
• I will contribute to the testing of new products and root cause analysis.

Technologies

• Hardware
• Support
• Security
• Windows

More

I am looking for a Technical Support Engineer to join our leading security solutions provider at our modern Luton offices. With over 70 years of international expertise and a strong UK presence, we deliver innovative, integrated security technologies across access control, CCTV, intruder detection, home automation, and more. In this role, I will support customers and partners with fault diagnosis, technical queries, system configuration, and product training. I will work across phone, email, and remote platforms, with occasional on-site work once trained. Why should I apply? - We offer a competitive salary. - I will receive 25 days of holiday plus bank holidays, increasing with service. - An annual bonus and commission schemes are available. - I will have access to our pension scheme, life assurance, and health perks. - Enjoy a modern working environment in Luton. - I will benefit from ongoing training and long-term career development. - Regular social and wellbeing events will be part of my experience with us. Am I ready to make an impact in a company shaping the future of security? I should click apply now!

last updated 15 week of 2026