Service Designer

Salary: £49,000 - 66,000 per year

Requirements

• We need a strong grasp of the fundamentals of service design and the ability to apply them to drive measurable impact.
• We value experience working comfortably with ambiguity and helping teams find direction when the path is not obvious.
• We are looking for a strategic mindset, with the ability to design services that are scalable and built to last.
• We expect a natural focus on accessibility and inclusion.
• We need a clear communicator who can explain complex ideas simply and adapt to different audiences and contexts.
• We value an evidence-led approach, using research and insight to inform decisions.
• We look for emotional intelligence, including the ability to navigate stakeholder dynamics and handle difficult conversations constructively.
• Experience working in SFIA and DDaT-aligned environments is desirable, but not essential.

Responsibilities

• We set and align teams and stakeholders around a clear service vision.
• We facilitate workshops that drive alignment, clarity, and decision-making.
• We work as one team with clients to co-create solutions and build trusted partnerships.
• We collaborate across agile, multidisciplinary teams to deliver iteratively.
• We use service blueprints, journey maps, and other artefacts to make complexity visible.
• We use data and performance insights to guide design decisions and measure success.
• We shape end-to-end services from discovery through to live.
• We lead the mapping of current and future states.
• We align digital delivery with policy and operational realities.
• We help define the structures, processes, and journeys that underpin great services.

Technologies

• Support
• AWS
• Cloud
• Embedded
• Oracle
• OutSystems
• Snowflake
• UX UI Design

More

We are Version 1, a trusted technology and transformation partner with more than 30 years in business, working with global brands to deliver customer-focused solutions. We are a 3,300+ strong, award-winning employer and a long-standing Great Place to Work in Ireland and the UK. Our Transformation Design Group includes a growing 15+ strong Service Design community that tackles complex systemic challenges using research, evidence, and data-driven insight. We foster a values-driven, inclusive, no-blame culture built on trust, psychological safety, and shared purpose. We offer flexible and remote working, quarterly profit share, career progression and mentorship, financial wellbeing support, private healthcare, wellbeing initiatives, holiday allowance, learning and certification support, and a range of recognition and community-focused schemes. We are committed to equal opportunities and building a diverse, respectful workplace where everyone can thrive.

last updated 34 week of 2026