Technical Support

Salary: £? - ? per year

Requirements

• We are looking for someone with related credentials, a degree, or recent college or university graduation in a relevant technical field.
• We would ideally like a strong understanding of computer systems, mobile devices, and other technical products.
• We need excellent customer service and communication skills.
• We are looking for someone who can diagnose and resolve hardware, firmware, and software issues.
• We would like experience with computer systems configuration, setup, and maintenance.
• We value hands-on PC hardware skills and basic system building ability.
• We consider mechanical and electrical aptitude an advantage.
• We need strong analytical skills and the ability to troubleshoot and think independently.
• Knowledge of Linux-based operating systems would be advantageous, but is not essential.

Responsibilities

• We provide technical assistance and support for computer systems, hardware, and software to clients, end users, and the organisation.
• We monitor, respond to, and document service support requests and resolutions via telephone or email.
• We respond to queries, run diagnostic programs, isolate problems, and implement solutions.
• We manage equipment inventory, including booking out replacement parts and arranging collection and return of faulty goods.
• We install, configure, and maintain related hardware.
• We tear down, rebuild, repair, and refurbish hardware and goods for redeployment.
• We coordinate with remote field operatives, client IT personnel, and contractor IT personnel as required.
• We complete the administrative aspects of the role while working to identify and eliminate errors.
• We take ownership of customer issues and see problems through to resolution.
• We research, diagnose, troubleshoot, and identify solutions for mobile device and system issues.
• We follow standard procedures for escalating unresolved issues to the appropriate internal teams.
• We provide step-by-step technical help in both written and verbal form.

Technologies

• Firmware
• Hardware
• Support
• Linux
• Mobile
• Windows

More

We are a well-established company based in Aston, Birmingham, offering a full-time temporary-to-permanent Technical Support Operative role. The role is Monday to Friday, 8:00am to 5:00pm, and offers a pay rate from £12.71 per hour. This opportunity is best suited to a school leaver or recent graduate looking to build a future career in technical support, and we offer the chance to support clients by phone and email in a professional, technology-focused environment.

last updated 28 week of 2026