IT Service Desk

Salary: £31,400 - 42,500 per year

Requirements

• Previous experience in an IT Service Desk, Helpdesk or Desktop Support role.
• Strong troubleshooting skills across hardware, software, and end-user devices.
• Excellent customer service and communication skills.
• Experience working with ITSM tools and incident management processes.
• Ability to prioritise workloads and perform effectively in a fast-paced environment.
• Degree, IT qualification or equivalent commercial experience is desirable.

Responsibilities

• Provide first-line IT support via phone, email, self-service portal and in person.
• Log, prioritise and manage incidents and service requests within our ITSM system.
• Diagnose and resolve hardware, software, desktop, laptop and mobile device issues.
• Escalate complex incidents where required and keep users informed throughout.
• Work closely with wider IT teams to ensure timely resolution of issues.
• Support users within our global, highly virtualised environment.
• Participate in an out-of-hours support rota.

Technologies

• Hardware
• Support
• ITSM
• Mobile

More

We are recruiting for an IT Service Desk Analyst to join our busy IT team in Fareham, working 3 days onsite and 2 days remotely. This is an opportunity to support users across a global environment while developing your technical skills across a broad range of technologies. We offer competitive compensation and a fantastic benefits package including a health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression, and more. Our team is collaborative, and this role provides strong exposure and career development opportunities.

last updated 26 week of 2026