IT Support Engineer

Salary: £35,500 - 37,500 per year

Requirements

• Experience in a helpdesk, desktop support or IT support role
• 1st line and 2nd line IT support knowledge
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Familiarity with Active Directory and Microsoft Exchange
• Understanding of routers, Cat5 networks, VPNs and printers
• Experience with Mobile Device Management platforms
• General user support and business application support
• Knowledge of ticketing systems and remote desktop tools
• Beneficial experience includes:
• Virtualisation
• Hyper-V
• Citrix
• SQL
• Switching
• WAN environments
• HTML / PHP
• AI

Responsibilities

• Act as a first point of contact for users by phone, email, chat and remote support
• Deliver 1st line and 2nd line IT support across desktops, users, networks, devices and office systems
• Troubleshoot and resolve issues efficiently, providing clear updates throughout
• Escalate issues appropriately and collaborate with internal colleagues and third-party providers
• Support users with day-to-day IT and business application queries
• Assist with database and CRM system configurations and support
• Help with hardware configuration, setup, sourcing and deployment
• Monitor alerts, incidents and support cases to ensure issues are followed through
• Provide a high standard of service, aftercare and practical support to end users

Technologies

• Active Directory
• Citrix
• CRM
• Excel
• Hardware
• Hyper-V
• Support
• Mobile
• PHP
• SQL
• AI
• Network

More

At Recruit Ventures, we are a leader in the UK investment sector for start-up recruitment businesses. Established in 2011, we support business owners across the UK in launching and growing their own recruitment companies, providing investment, back-office support, and a platform for sustainable growth. We offer a salary of £35,500 plus a bonus and on-call supplements, along with hybrid working options, an optional private healthcare scheme, and a generous holiday allowance that increases with service. Our reputation is built on consistency, profitability, and expansion, and we seek individuals who value reliability and high standards.

last updated 14 week of 2026