IT Solutions Support Consultant

Salary: £47,000 - 52,000 per year

Requirements

• We require at least 3 years of experience in the IT industry as a delivery engineer.
• We require Microsoft certification in the M365 and Azure ecosystem.
• We require experience with Acronis, Microsoft Defender, Mimecast, and N-able.
• We require knowledge of cloud computing solutions, including Azure, VMware, and Hyper-V.
• We require low-level data networking design experience, including LAN/WAN.
• We require experience with data networking security, including ACLs and firewall rules.
• We require some experience in a presales or consultant role, designing solutions and scoping support for M365 environments.
• We require experience escalating to manufacturers when needed and working closely with them until successful resolution.
• We require strong customer care skills, both on site and remotely.
• We require strong written communication skills for clear, concise documentation, proposals, and solution summaries.
• We require active listening skills to understand requirements and respond effectively to queries.
• We require the ability to work well in teams and be an organised self-starter.
• We require alignment with our core values.

Responsibilities

• We support our Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on MSP offerings.
• We work closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions.
• We learn our full IT product portfolio.
• We support Account Managers with proposals, solution overviews, high-level designs, and related documentation.
• We prepare technical detail for customer meetings, presentations, and bids.
• We support customer engagements, including meetings, workshops, and solution presentations.
• We build positive relationships with customers, sales teams, and internal technical stakeholders.
• We keep up to date with manufacturer and supplier updates and maintain the necessary targeted accreditations.

Technologies

• Azure
• Cloud
• Firewall
• Hyper-V
• Support
• LAN
• Security
• VMware
• Microsoft 365
• Office 365
• REST

More

We are Opus, the UKs largest independent Managed Service Provider, established in 1992 and recently ranked as world class by the Best Companies to Work For awards. We are a customer-driven and service-led technology provider focused on delivering tailored technology with purpose and building long-term partnerships with our clients. This is a hybrid role based in Reigate, with a Wednesday office presence and occasional additional visits to the office or client sites. The salary is £47,000 to £52,000. We offer a comprehensive private healthcare and cash plan, pension and life insurance, entry to our £3,000 quarterly Dreamball draw, personalised training and development pathways, fully funded companywide events, monthly outstanding performer accolades, paid volunteering days, a Refer a Friend scheme worth £1,000, the flexibility to adjust your holiday allowance, and complimentary daily breakfasts in the office. We also have a Culture Club that helps shape a positive, inclusive workplace through colleague-led feedback and social activities.

last updated 27 week of 2026