IT Solutions Support Consultant

Salary: £47,000 - 52,000 per year

Requirements

• Minimum 3 years experience in the IT industry as a delivery engineer
• Microsoft certified in the M365 and Azure ecosystem
• Experience with Acronis, Microsoft Defender, Mimecast, and N-able
• Knowledge of cloud computing solutions including Azure, VMware, and Hyper-V
• Low-level data networking design experience (LAN/WAN)
• Experience with data networking security, including ACLs and firewall rules
• Some experience in a presales or consultant role, designing solutions and scoping support for M365 environments
• Experience escalating to manufacturers when required and working closely with them until successful resolution
• Able to demonstrate focused customer care skills, both on site and remotely
• Strong written skills for producing clear, concise, high-quality documentation, including proposals and solution summaries
• Active listening skills to accurately understand requirements and respond effectively to queries
• Ability to work well in teams and be an organised self-starter
• Aligned with our core values

Responsibilities

• Support our Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on MSP offerings
• Work closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions
• Learn our full IT product portfolio
• Support Account Managers with proposals, solution overviews, high-level designs, and related documentation that clearly communicates customer requirements and recommended solutions
• Prepare technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated
• Support customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner
• Build positive relationships with customers, sales teams, and internal technical stakeholders to develop effective and cohesive solutions
• Keep up to date with manufacturer and supplier updates and maintain necessary targeted accreditations

Technologies

• Azure
• Cloud
• Firewall
• Hyper-V
• Support
• LAN
• Security
• VMware
• Microsoft 365
• Office 365
• REST

More

We are Opus, the UKs largest independent Managed Service Provider, recently ranked World class by the Best Companies to Work For awards. Established in 1992, we are a customer-driven and service-led technology provider focused on delivering tailored technology with purpose and building long-term partnerships with our clients. This is a hybrid role based in Reigate, with occasional visits to the office or client sites. The salary is £47,000 to £52,000, and we offer a comprehensive benefits package including private healthcare and cash plan, pension and life insurance, access to the £3,000 quarterly Dreamball draw, personalised training and development pathways, regular fully funded companywide events, monthly outstanding performer accolades, paid volunteering days, a £1,000 refer-a-friend scheme, holiday flexibility with 25 days per year, and complimentary daily breakfasts in the office. We also foster an inclusive culture through our Culture Club and encourage our people to grow, contribute ideas, and help shape a positive workplace.

last updated 28 week of 2026