Service Desk Engineer (2nd/3rd Line)

Salary: £35,000 - 40,000 per year

Requirements

• Proven experience in a 2nd–3rd Line or senior technical support role (preferably within an MSP environment)
• Strong technical skills in:
• - Microsoft 365, Azure AD, and Intune administration
• - Windows Server 2016–2022, Hyper-V, and Active Directory
• - Networking – VLANs, DNS, DHCP, routers, and firewalls
• Full UK driving licence and the flexibility to travel to client sites
• Ability to work independently, manage priorities, and provide calm leadership under pressure
• Excellent communication and client-facing skills

Responsibilities

• Manage service desk escalations, providing advanced remote and on-site technical support
• Troubleshoot complex issues across Microsoft 365, Azure, and Windows Server environments
• Configure and maintain network devices (firewalls, switches, VPNs, etc.)
• Oversee and manage backup systems, system monitoring, and maintenance tasks
• Lead small-scale IT projects, migrations, and client onboarding activities
• Mentor junior engineers, promoting technical growth across the team
• Maintain detailed and accurate documentation for all tasks and systems
• Engage proactively in process improvement and client relationship management

Technologies

• Active Directory
• Azure
• Cloud
• Hyper-V
• Support
• Microsoft 365
• Network
• Windows
• Office 365
• DevOps

More

We are a well-established technology partner specializing in delivering tailored IT and cloud solutions to businesses across the South-East. Our strong reputation for technical excellence and trusted client relationships is built on reliability, innovation, and long-term partnerships. The Senior Service Desk Engineer will be part of a supportive and forward-thinking team based in Horsham. We offer a competitive salary of £35,000 – £40,000 DOE, an engaging workplace culture, and opportunities for professional growth.

last updated 13 week of 2026