IT Support Engineer – 1st Line (MSP)

Salary: £27,000 - 30,000 per year

Requirements

• Minimum of 1 year of experience working on an IT helpdesk or within an MSP
• Experience supporting Windows 11 in a business environment
• Experience with Microsoft 365, including Exchange, SharePoint and Azure AD
• Understanding of basic networking concepts, including DNS, DHCP and TCP/IP
• Experience using IT helpdesk/ticketing systems to manage multiple support requests
• Strong troubleshooting and customer service skills
• Full UK driving licence required
• Relevant working rights for the UK are required

Responsibilities

• Provide 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools
• Accurately log and manage support tickets, ensuring issues are tracked through to resolution with clear updates and communication
• Troubleshoot Windows desktop and Microsoft 365 issues
• Carry out user administration within Active Directory, Azure AD and Microsoft 365
• Support network connectivity and hardware issues
• Assist with new equipment installations and deployments
• Visit client sites when required to resolve technical issues

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Network
• SharePoint
• TCP/IP
• Windows
• Office 365

More

We are an established Managed Service Provider based in Milton Keynes, and we have been supporting business clients for over 18 years. You will join our growing team and work alongside 8 experienced engineers in a fast-paced but friendly environment where we encourage ongoing learning, technical development and career progression. Our clients use a wide range of modern technologies, including Microsoft 365, Windows environments, networking infrastructure and cloud services. We offer a competitive salary of £27k–£30k depending on experience, 20 days annual leave plus bank holidays, a company pension, ongoing training and development, free on-site parking and regular company events. We also provide exposure to a broad range of technologies and a supportive team culture.

last updated 25 week of 2026