1st Line Support/Helpdesk

Salary: £27,000 - 28,000 per year

Requirements

• Minimum of 1 year of experience working on an IT helpdesk or within an MSP
• Experience supporting Windows 11 in a business environment
• Experience with Microsoft 365, including Exchange, SharePoint, and Azure AD
• Understanding of basic networking concepts, including DNS, DHCP, and TCP/IP
• Experience using IT helpdesk or ticketing systems to manage multiple support requests
• Strong troubleshooting and customer service skills
• Full UK driving licence
• Relevant right to work in the UK

Responsibilities

• Provide 1st line technical support to business clients as one of the first points of contact via phone, email, and remote support tools
• Accurately log and manage support tickets, ensuring issues are tracked through to resolution with clear updates and communication
• Troubleshoot Windows desktop and Microsoft 365 issues
• Carry out user administration within Active Directory, Azure AD, and Microsoft 365
• Support network connectivity and hardware issues
• Assist with new equipment installations and deployments
• Visit client sites when required to resolve technical issues

Technologies

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Network
• SharePoint
• TCP/IP
• Windows
• Office 365
• Cloud

More

We are an established Managed Service Provider based in Milton Keynes, supporting a wide range of business clients for over 18 years. You will join our growing team of 8 experienced engineers in a fast-paced but friendly environment where we encourage technical development and career progression. We offer exposure to a broad range of modern technologies, ongoing training and development, a competitive salary of £27k–£28k depending on experience, 20 days annual leave plus bank holidays, company pension, free on-site parking, regular company events, and a supportive team culture. We work 40 hours per week, 8:30am to 5:30pm with a 1-hour lunch.

last updated 25 week of 2026