Dynamics 365 Technical Specialist

Salary: £45,543 - 45,543 per year

Requirements

• Practical experience configuring, supporting and improving Microsoft Dynamics 365 CRM in an organisational environment
• Experience working independently in a small team or organisation, acting as the main source of technical knowledge internally
• Experience creating and maintaining forms, views and fields, as well as building workflows, business rules and process flows
• Good understanding of Dataverse and Power Automate
• Organised and methodical, with a careful approach to configuration
• Collaborative and approachable, able to work constructively with CRM, IT, Digital, Data and operational colleagues

Responsibilities

• Configure, maintain and improve Dynamics 365 CRM and related Power Platform components
• Develop, test and maintain CRM workflows, business process flows and Power Automate solutions
• Support integrations between Dynamics 365 and other systems
• Act as a technical point of contact for Dynamics 365 support and advice
• Troubleshoot CRM issues and identify root causes
• Manage CRM user access, permissions and security roles in line with agreed requirements

Technologies

• CRM
• Support
• Microsoft Dynamics 365 CRM
• Security
• Office 365

More

We are a membership organisation rebuilding our CRM and we are looking for a knowledgeable Dynamics 365 Specialist to provide technical expertise in configuring, automating and supporting the system. This is a permanent role working 36.25 hours per week, Monday to Friday, with the flexibility to work remotely or from our Lutterworth-based office if preferred. We offer an enhanced pension scheme, flexible working patterns, 25 days annual leave rising to 30 with long service, 15 types of leave including five paid mental health days each year, occupational health support, an anonymous 24/7 counselling service, corporate yoga, free parking and a health cash plan.

last updated 29 week of 2026