IT Support Officer

Salary: £32,080 - 36,636 per year

Requirements

• We are looking for an IT Support Officer with significant experience in an IT service-oriented environment. The ideal candidate should demonstrate a strong understanding of Microsoft desktop operating systems and core products, including Azure and Active Directory. Familiarity with security tools such as antivirus and endpoint protection solutions is crucial. Additionally, we expect proficiency in Apple macOS environments, including knowledge of JAMF and associated applications. Excellent customer service skills are essential for success in this role.

Responsibilities

• As our IT Support Officer, you will be responsible for providing high-quality IT support and incident response services to our clients. You will take an active role in developing departmental processes, procedures, and standards, while also liaising with key stakeholders at all levels of the organization. Your duties will involve completing remote and on-site visits to resolve incidents and address service desk requests, along with working on software deployments across Windows and Mac environments.

Technologies

• Active Directory
• Azure
• Support
• macOS
• Security
• Windows
• Cloud

More

The closing date for completed applications is midnight on 17th October 2025, with interviews scheduled to take place during the week commencing 3rd November 2025. Please note that we are unable to offer sponsorship for skilled worker visas for this role, as it does not meet the Home Office eligibility requirements. At the Glasgow School of Art, we are committed to ensuring equality of opportunity in work and study. We strive to create an inclusive environment where all individuals feel safe, understood, and valued. We strongly encourage applications from candidates of Minority Ethnic backgrounds, as we aim to enhance our staff diversity. To learn more about our commitment to equality, diversity, and inclusion, please refer to our Fair Work statement and relevant documents. Registered Charity Number SC012490. STRICTLY NO AGENCIES.

last updated 13 week of 2026