1st Line Support Engineer

Salary: £28,000 - 28,000 per year

Requirements

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle

Responsibilities

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

Technologies

• Support

More

We are a leading client in the Technology Industry, seeking a 1st Line Support Engineer to join our dynamic team in Gloucestershire. We value our employees and are committed to their growth and development, offering benefits such as 25 days annual leave plus bank holidays, a competitive pension plan, and healthcare schemes.

last updated 15 week of 2026