IT Infrastructure Support Engineer

Salary: £40,000 - 45,000 per year

Requirements

• 2+ years experience working in an on-site IT support or infrastructure support role.
• Strong experience supporting Windows desktop environments.
• Experience with Windows Server administration and related technologies.
• Good understanding of hardware, software and peripheral troubleshooting.
• Basic networking knowledge, including TCP/IP, LAN, WAN and VPN technologies.
• Experience supporting user accounts, access management and onboarding/offboarding processes.
• Strong communication and interpersonal skills, with the ability to support users at all levels.
• Fluent English language skills, both written and spoken.
• Ability to work independently while collaborating effectively with wider IT teams.

Responsibilities

• Provide on-site IT support to studio users, resolving hardware, software and infrastructure-related issues.
• Respond to and manage IT support requests through the helpdesk function.
• Troubleshoot and resolve issues relating to desktops, laptops, peripherals, software applications and user access.
• Support user onboarding and offboarding processes, including account setup, equipment provisioning and access management.
• Install, configure and maintain hardware and software across the studio environment.
• Maintain accurate IT documentation, including system configurations, procedures and support records.
• Manage IT assets, inventory tracking and equipment lifecycle processes.
• Assist with the coordination and maintenance of local studio IT infrastructure.
• Support server room activities, including upkeep, monitoring and general maintenance.
• Administer and support Windows client and server environments.
• Monitor system health and performance to support uptime and reliability.
• Provide technical troubleshooting and guidance to development teams.
• Support incident investigation, resolution and escalation processes.
• Collaborate with global IT teams across infrastructure, networking, security and Linux functions.
• Assist with testing and deployment of system changes and releases.
• Provide remote support to users in overseas locations when required.
• Participate in incident response and emergency procedures relating to studio IT systems.

Technologies

• Hardware
• Support
• LAN
• Linux
• Security
• TCP/IP
• VPN
• Windows

More

We are seeking an experienced IT Infrastructure Support Engineer for a temporary 6-month, on-site contract in Central Guildford. We will work closely with our local and global IT teams and development teams to maintain reliable day-to-day IT operations and deliver a high level of service to our users. The role is Monday to Friday, 9.00am to 5.30pm, with a salary of £45,000 (£23.07 per hour) and no parking provided.

last updated 30 week of 2026