IT Helpdesk Call Analyst

Salary: £27,000 - 27,000 per year

Requirements

• Can write and speak Dutch fluently.
• Experience in a fast-paced Help Desk, Support Centre, or Retail environment.
• Excellent customer service skills and a target-driven mindset.
• Strong communication skills for speaking with people of varying IT expertise over the phone.
• Tech-savvy with knowledge of hardware, software, databases, and remote access.
• Solid understanding of computer systems, mobile devices, and technology products.
• Ability to diagnose and resolve basic technical issues.
• Able to work on a rotational shift basis, including 1 in 3 weekends.

Responsibilities

• Serve as the first point of contact for Help Desk users.
• Answer incoming calls and emails and provide technical support and assistance.
• Troubleshoot issues using diagnostic tests and remote access.
• Aim to resolve issues on the first contact whenever possible.
• Respond quickly to customer queries via email or phone.
• Determine the best solution based on customer-provided issue details.
• Diagnose system errors and other technical challenges.
• Keep detailed logs of events and problem resolutions.
• Follow up proactively to ensure customer satisfaction.
• Request feedback and monitor calls to improve training methods.
• Perform software installations or updates to resolve issues.

Technologies

• Hardware
• Support
• Mobile
• Vue

More

We are a growing, award-winning technology company founded in 1999. We provide expert IT managed services and specialist software solutions to a wide range of clients, including Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International, and many more. This is a full-time role offering the opportunity to work from home and our Head Office, with training and support to help develop a career in IT. We offer 33 days of annual leave including bank holidays, a travel pass loan, cycle to work scheme, free eye tests, a discounted Dental Care Scheme, the option to buy additional holidays, and a childcare scheme.

last updated 26 week of 2026