Salesforce Business Analyst / Product Owner

Salary: £33,000 - 59,000 per year

Requirements

• Previous experience as a Business Analyst and/or Product Owner, with experience delivering on Salesforce.
• Demonstrable experience writing high-quality user stories, acceptance criteria, and managing backlogs/roadmaps.
• Strong Salesforce platform knowledge: Sales/Service/Experience Cloud, Flows, Data Model, Reports/Dashboards, Profiles/Permission Sets, and Integration concepts (APIs/ETL/iPaaS).
• Solid process analysis & mapping (BPMN or equivalent), requirement elicitation, and stakeholder facilitation.
• Comfortable with metrics/analytics: defining OKRs/KPIs, building basic reports/dashboards, and interpreting results to inform prioritisation.
• Familiarity with quality practices: Definition of Ready/Done, test planning, UAT, and working with QEs on automation coverage.
• Excellent verbal/written communication, negotiation, and storytelling skills; strong business acumen.
• Salesforce certifications: Administrator, Platform App Builder, Business Analyst (desirable).
• Product certifications: PSPO/CSPO, APM/PMI-ACP (desirable).

Responsibilities

• Lead structured discovery: business goals, constraints, risks, value hypotheses, and success measures (OKRs/KPIs).
• Run stakeholder workshops, interviews, and journey mapping to produce as-is/to-be process models and pain-point analysis.
• Translate needs into clear requirements: epics, features, user stories, testable acceptance criteria, and non-functional needs.
• Perform light data analysis and profiling; validate data model impacts, reporting needs, and data quality rules.
• Assist the PMO team in maintaining a prioritised product backlog aligned to strategy and value; apply agile product practices.
• Assist with the facilitation of sprint/iteration planning, backlog refinement, and acceptance of increments against clear Definition of Done.
• Work with PMO to build and communicate a transparent roadmap with outcomes, dependencies, and delivery milestones.
• Coordinate UAT planning and execution; define entry/exit criteria and sign-off.
• Assist PMO with managing release readiness and adoption, including enablement materials, comms, support model, and benefit tracking.
• Shape solutions with a platform-first mindset: leverage standard capabilities before custom solutions.
• Partner with Architects/Engineers on design decisions regarding data model, integration patterns, security & compliance.
• Ensure data integrity and governance, and support auditability.
• Define and track measurable outcomes and run benefits tracking post-release to drive continuous improvement.
• Drive alignment across business units, coaching stakeholders on prioritisation and trade-offs.
• Produce succinct communications: decision logs, impact assessments, training guides, and release notes.
• Represent the product in governance forums, proactively surfacing risks, assumptions, and dependencies.

Technologies

• BPMN
• Cloud
• ETL
• Support
• Product Owner
• Salesforce
• Security
• Azure
• CI/CD
• DevOps
• GitHub
• JIRA

More

We are a dynamic company passionate about music, located in Leicester LE1, and we offer a hybrid remote work environment. Our Salesforce Business Analyst/Product Owner role is crucial for ensuring business outcomes through effective collaboration with engineering, operations, and commercial teams. We provide a range of benefits including additional leave, flexible dress codes, company events, a pension scheme, health and wellbeing programs, private medical insurance, life insurance, and a sick pay policy.

last updated 17 week of 2026