IT Support Technician

Salary: £40,000 - 80,000 per year

Requirements

• 3 years in an MSP or fast-paced IT support environment
• Strong troubleshooting skills across Windows 10/11, M365 (Exchange/SharePoint/Teams), and basic networking (TCP/IP, DNS, DHCP, VLANs)
• Experience with RMM platforms, backup, and endpoint security/EDR
• Solid documentation habits and excellent customer communication skills
• Experience with PowerShell scripting and automation
• Experience with managed Firewalls/Wi-Fi/Switching

Responsibilities

• Triage, troubleshoot, and resolve tickets using RMM/CRM tools, remote sessions, and occasional on-site visits
• Document root causes, remediation steps, and preventive actions
• Support Windows 11, Microsoft 365 apps, Managed EPDR, backups, and managed network hardware
• Manage Exchange Online, SharePoint/OneDrive, Teams, and conditional access/MFA policies
• Perform basic Azure AD administration, identity hygiene, and security hardening
• Troubleshoot issues related to firewall, switching, Wi-Fi, VLANs, VPN, and SD-WAN
• Administer endpoint protection/EPDR, email security, vulnerability remediation, and patching
• Monitor and test backups/BCDR and participate in recovery when needed
• Respond to RMM alerts, automate routine fixes, and propose improvements
• Assist in maintaining asset inventory and lifecycle (warranty, licensing, refresh)
• Provide clear updates to users and stakeholders
• Produce concise technical documentation and knowledge base articles
• Work with Level 1 for mentoring and with Level 3/Projects for complex escalations
• Contribute to standards, templates, and best practices

Technologies

• Azure
• CRM
• Firewall
• Hardware
• Support
• Microsoft 365
• Network
• PowerShell
• Security
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365
• Cloud
• Aruba

More

We are seeking a customer-facing IT Support Technician located in the Saintfield/Downpatrick area to deliver high-quality, proactive, and reactive support to our managed clients. This full-time position offers a competitive salary of £32,000 per annum, mileage reimbursement for onsite client visits, and opportunities for professional development and certifications. You will collaborate closely with our Service Desk, Deployment, and IT Management teams to ensure healthy IT environments.

last updated 13 week of 2026