2nd Line Support Technician

Salary: £40,000 - 80,000 per year

Requirements

• 2+ years of experience in a similar role
• Proficiency in MS Operating Systems including Windows 10/11
• Experience with Microsoft 365 Suite and Windows Server / Active Directory
• Knowledge of anti-virus and anti-malware solutions, and mail filtering
• Strong customer service skills with excellent communication abilities
• Full driving license and access to a vehicle with relevant insurance cover

Responsibilities

• Create and manage user and email accounts
• Monitor client environments remotely and manage alerts
• Provide remote desktop support for PCs, laptops, and mobile devices
• Prepare and deploy new equipment
• Support Office 365 environments including Email and MS Teams
• Manage file and folder permissions
• Contribute to technical documentation
• Visit client sites and liaise with third-party application vendors
• Manage networking and security, including switches and firewalls
• Handle anti-virus and anti-malware management
• Manage mail filtering, backup, and disaster recovery solutions
• Handle calls and log tickets effectively

Technologies

• Active Directory
• Support
• Microsoft 365
• Mobile
• MS Teams
• Network
• Office 365
• Security
• Windows
• Hardware

More

We are a fantastic MSP located in Belfast, offering a full-time permanent position for a Service Desk Engineer. Our team provides a comprehensive induction and training, along with exposure to advanced technologies such as virtualization, network security, and disaster recovery solutions. We also offer a hybrid working arrangement after an initial 6-month probation period, allowing 2 days of remote work each week.

last updated 15 week of 2026