Senior IT Support Analyst

Salary: £48,000 - 72,000 per year

Requirements

• Previous experience in a busy IT Service Desk or Support environment.
• Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365.
• Experience supporting virtualised and hybrid cloud environments.
• Knowledge of Citrix, Remote Desktop Services and endpoint management.
• Understanding of networking fundamentals and IT service management processes.
• Excellent troubleshooting, communication and customer service skills.
• A proactive approach with the ability to perform well under pressure.
• Desirable: ITIL, Azure Fundamentals, CompTIA or similar certifications.
• Desirable: Experience with Microsoft Dynamics, PowerApps or Salesforce.
• Desirable: Previous experience within legal, claims or fleet management environments.

Responsibilities

• Act as an escalation point for complex application and infrastructure issues.
• Provide technical support via phone, email and onsite assistance.
• Mentor and support junior Service Desk team members.
• Manage and resolve incidents, service requests and user issues efficiently.
• Maintain technical documentation and contribute to our knowledge base.
• Liaise with third-party suppliers to ensure timely resolution of support tickets.
• Support business-critical applications, telephony systems and core IT services.

Technologies

• Active Directory
• Azure
• Citrix
• Cloud
• Support
• ITIL
• Microsoft 365
• Salesforce
• Office 365

More

We are seeking an experienced Senior IT Support Analyst to join our Technology team on a 35-hour working week, Monday to Friday on a rota between 7:00am and 7:00pm, with 1 in 6 weekend on-call support. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support. You will join a supportive, fast-paced technology team and have the opportunity to work across key business systems and services.

last updated 24 week of 2026