AV Field Service Engineer

Salary: £31,000 - 71,000 per year

Requirements

• Experience supporting integrated workplace technology, communications systems, or related infrastructure.
• Strong fault-finding and diagnostic capabilities.
• Familiarity with conferencing, collaboration, presentation, or unified communications technologies.
• Understanding of customer support processes and service-level commitments.
• Ability to manage technical escalations effectively.
• Strong interpersonal and communication skills.
• Comfortable working directly with customers and stakeholders.
• Able to remain calm and effective in high-pressure situations.
• Strong organisational and prioritisation skills.
• Attention to detail and commitment to quality.
• Self-motivated and accountable.
• Adaptable and flexible in changing environments.
• Able to manage multiple tasks simultaneously.

Responsibilities

• Deliver on-site technical support and maintenance services.
• Provide remote assistance and fault diagnosis where appropriate.
• Investigate, troubleshoot, and resolve hardware and software issues.
• Manage and update support tickets and service records.
• Conduct preventative maintenance and system health checks.
• Travel to customer locations as required.
• Carry out site assessments and technical surveys.
• Support technology deployments, upgrades, and small-scale installations.
• Assist with event and operational support activities when required.
• Coordinate with clients and internal teams to ensure successful service delivery.
• Complete administrative tasks associated with engineering activities.
• Work flexible schedules when operational requirements demand.

Technologies

• Hardware
• Support

More

We are recruiting on behalf of our client for a full-time, field-based Field Service Engineer role within a technical services and support function. This hands-on position offers the opportunity to work across a range of technologies and customer environments, delivering first-class technical support, maintenance, remote assistance, and system upgrades across multiple customer sites.

last updated 28 week of 2026