Audio Visual Service Engineer

Salary: £45,000 - 45,000 per year

Requirements

• Experience supporting commercial AV installations and confidently diagnosing and resolving technical issues in the field.
• Experience with integrated AV and meeting room technologies.
• Experience with AV control platforms such as Crestron, Extron, or Q-SYS.
• Experience with Microsoft Teams Rooms, Cisco collaboration systems, or similar UC platforms.
• Experience with wireless presentation solutions.
• Experience with audio DSP configuration and troubleshooting.
• Ability to read technical drawings and system schematics.
• Strong customer service and communication skills.
• A CTS qualification would be beneficial, but it is not essential.
• Eligible to obtain UK Security Clearance.
• Hold a full UK driving licence.

Responsibilities

• Service, maintain, and troubleshoot integrated AV systems.
• Carry out planned preventative maintenance and reactive service visits.
• Provide remote technical support to customers.
• Update firmware and software across installed systems.
• Produce detailed service reports and maintain accurate documentation.
• Schedule and coordinate service activities alongside the wider engineering team.
• Deliver a professional, customer-focused service at all times.
• Travel to customer sites throughout London and the South of England, with occasional nationwide travel where required.

Technologies

• Cisco
• Firmware
• Support
• Security

More

We are an established AV integration specialist recruiting an experienced Audio Visual Service Engineer to support a diverse portfolio of corporate and public sector clients. This is a varied role combining onsite service visits with office-based technical support. We offer a fully expensed company vehicle, including reasonable personal use, a pension scheme, life assurance, income protection, ongoing manufacturer training, and career development. The role involves travel across London and the South of England, with occasional nationwide travel where required.

last updated 30 week of 2026