IT Support Analyst - Winchester

Salary: £30,000 - 30,000 per year

Requirements

• At least 2 years experience in an IT Service Desk or IT Support environment
• Proficient in Windows 11 support
• Experience with Office 365 / Microsoft 365 administration
• Knowledge of Active Directory / Entra access management
• Familiarity with Microsoft Exchange / email troubleshooting
• Experience with Service Desk / ticketing systems
• Ability to use remote support tools
• Experience in printer setup and troubleshooting
• Basic understanding of network troubleshooting (e.g., switches, Wi-Fi, Meraki)
• Strong communication skills
• Customer-focused mindset
• Problem-solving skills
• Eligibility to work in the UK and commute to the Winchester area

Responsibilities

• Provide 1st and 2nd line support to users across the organisation
• Resolve a wide range of technical issues
• Manage support tickets effectively
• Collaborate with other IT teams and third-party suppliers
• Deliver high levels of service
• Support both technical and non-technical users
• Assist in projects alongside day-to-day support duties

Technologies

• Active Directory
• Support
• Microsoft 365
• Network
• Office 365
• Windows
• ITIL

More

We are a well-established UK organisation currently undergoing a major digital transformation programme. We are looking for an IT Support Analyst to join our internal IT team on an 18-month fixed term contract with hybrid working, requiring attendance at our headquarters in Winchester 2 days per week. This is an exciting opportunity to gain exposure to new systems and technology changes, with significant investment in both technology and people. We offer a dynamic, varied work environment that fosters excellent customer service and technical skill development.

last updated 31 week of 2026