2nd Line Field Service IT Engineer

Salary: £28,000 - 34,000 per year

Requirements

• Full UK driving licence
• 3+ years IT experience (MSP experience highly desirable, not essential)
• Broad knowledge of desktop support, network infrastructure, and Microsoft 365
• Knowledge of Windows Server & Desktop (desirable)
• Familiarity with Microsoft 365 and Azure administration (desirable)
• Troubleshooting skills for Windows, macOS, iOS, and Android (desirable)
• Experience with the Cyber Essentials framework (desirable)

Responsibilities

• Build trusted relationships with clients on-site and from the office
• Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site)
• Deliver remedial fixes and manage follow-up actions after audits
• Onboard new sites and align them to agreed MSP standards
• Keep documentation accurate and current (networks, systems, applications, infrastructure)
• Provide a great support experience for users at all levels of IT confidence
• Support Cyber Essentials assessments and renewals/recertifications

Technologies

• Android
• Azure
• Support
• macOS
• Microsoft 365
• Network
• Windows
• iOS
• Office 365
• Cloud
• Security

More

We are an award-winning Managed Service Provider seeking a hands-on, client-facing 2nd Line Field Service IT Engineer to join our team. This full-time role based in Frome offers a competitive salary ranging from £28k to £34k, depending on experience. Our benefits include up to 28 days of holiday plus bank holidays, a pension plan, healthcare, private medical & dental insurance, sick pay, gym membership, cycle to work scheme, free parking, free workwear, and casual dress. We are committed to ongoing training and career development, providing a supportive environment for our employees.

last updated 15 week of 2026