Senior Application Support Engineer

Salary: £104,000 - 117,000 per year

Requirements

• Background in Service Delivery, IT Operations, or Business Systems
• Strong experience creating SOPs and process documentation
• Hands-on experience with ITSM tools such as Jira or ServiceNow
• Experience improving support models and stabilising operations
• Understanding of JML processes and service governance

Responsibilities

• Develop and finalise SOPs, runbooks, and knowledge articles
• Define and improve our Business Systems support operating model
• Support implementation of a single support gateway
• Improve and standardise our ITSM processes in Jira / Service Management
• Review and document our JML (Joiner / Mover / Leaver) processes
• Support post-migration and transition stabilisation activities
• Document vendor onboarding and support impact approaches

Technologies

• Support
• ITSM
• JIRA
• ServiceNow

More

We are hiring a hands-on Service Delivery / Business Applications Consultant for a short-term contract of 1 to 3 months, with potential extension, based in Harrogate with remote or hybrid working. The role is outside IR35 and offers the opportunity to support the stabilisation and improvement of our Business Systems support function following recent change activity. We need someone who can embed processes, improve support models, and produce clear, practical documentation, including recommendations for a sustainable operating model.

last updated 27 week of 2026