NOC Engineer

Salary: £67,000 - 107,000 per year

Requirements

• Proven experience in IT Helpdesk or NOC environments.
• Strong troubleshooting skills in IT/Networking with appropriate escalation practices.
• Background in enterprise network support; CCNA certification or equivalent experience preferred.
• Experience with Windows OS and server support.
• Familiarity with ITIL service environments and SLA adherence.
• High attention to detail and ability to perform under pressure.
• Excellent communication and customer service skills.
• Eligible for Security Clearance.
• Ability to foster respectful, collaborative relationships.

Responsibilities

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
• Work within strict SLAs to ensure timely resolutions.
• Maintain accurate shift handovers and keep support tickets up to date.
• Keep customers informed throughout the fault lifecycle.
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT Systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
• Liaise with third-party engineers and suppliers to resolve issues.
• Support field engineers with remote configurations and link checks.
• Monitor network health using SolarWinds.

Technologies

• Cisco
• Ethernet
• Support
• ITIL
• Network
• Security
• Windows

More

We are Capita, an outsourcer helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Based in our Belfast NOC, we offer a dynamic working environment with opportunities for career progression. We provide 23 days of annual leave (rising to 27 days with time), a shift allowance, and a variety of benefits including company matched pension, a cycle2work scheme, and fully paid parental leave. As a firm committed to inclusivity, we encourage individuals with diverse backgrounds to apply.

last updated 13 week of 2026