24/7 NOC Engineer

Salary: £67,000 - 107,000 per year

Requirements

• Proven experience in IT Helpdesk or NOC environments
• Strong troubleshooting skills in IT/Networking, with appropriate escalation practices
• Background in enterprise network support; CCNA certification or equivalent experience preferred
• Windows OS and server support experience
• Experience working with third-party suppliers and managing escalations
• Familiarity with ITIL service environments and SLA adherence
• High attention to detail and ability to perform under pressure
• Excellent communication and customer service skills
• Eligible for Security Clearance
• Ability to foster respectful, collaborative relationships
• Willingness to communicate openly and contribute to team success

Responsibilities

• Act as the first point of escalation for customer calls
• Log and manage faults/service requests via Remedy, resolving over 95% at first touch
• Work within strict SLAs to ensure timely resolutions
• Maintain accurate shift handovers and keep support tickets up to date
• Keep customers informed throughout the fault lifecycle
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF
• Liaise with third-party engineers and suppliers to resolve issues
• Support field engineers with remote configurations and link checks
• Monitor network health using SolarWinds

Technologies

• Cisco
• Ethernet
• Support
• ITIL
• Network
• Security
• Windows

More

We are Capita TechOps, a leading provider of IT and network solutions, seeking a skilled and customer-focused 24x7 NOC Engineer to join our dynamic Operations Centre team in Belfast. This role offers the opportunity to progress your career with a competitive shift allowance, 23 days annual leave (increasing to 27 days with time), and access to Employee Network Groups for diverse inclusion. We promote a supportive, barrier-free work environment and are committed to embracing change for better outcomes for all stakeholders.

last updated 13 week of 2026