Job Description

Salary: £27,000 - 32,000 per year

Requirements

Minimum 1-2 years in IT support preferred.
Knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools is highly desirable.
Strong customer service and problem-solving skills.

Responsibilities

Provide 1st/2nd line service desk support.
Install, upgrade, and troubleshoot Windows and hardware systems.
Log, manage, and resolve support tickets in line with SLAs.
Troubleshoot LAN/WAN and TCP/IP networking issues.
Escalate complex issues where required.
Participate in an on-call rota (once competent).

Technologies

Hardware
Support
LAN
SQL
TCP/IP
Windows

We are a leading independent tech recruitment consultancy located in Fareham, Hampshire, and we are looking for a Helpdesk Analyst to join our fast-paced, client-focused IT support team. Offering a salary of £27,000-£32,000 plus BUPA and pension after probation, we aim to ensure career progression to Helpdesk Team Leader. We pride ourselves on our commitment to social responsibility, donating £1 to The Born Free Foundation for every CV sent to clients, and we are a Climate Action Workforce in partnership with Ecologi.

last updated 14 week of 2026

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