IT Support Engineer

Salary: £40,000 - 45,000 per year

Requirements

• Experience within an IT services company or internal helpdesk environment supporting users remotely and in person
• Confident verbal and written communication skills with both clients and colleagues
• Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure
• Strong interest in current and emerging technologies
• Ability to research new products and technical solutions to resolve client issues
• Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365, and Windows Server and desktop operating systems
• Working knowledge of networking fundamentals, including configuring firewalls, switches, wireless access points, and networks
• Strong understanding of client system security and relevant software and hardware solutions
• Must already reside in the UK and have the right to work in the UK

Responsibilities

• Provide first-class technical support to our wide customer base across multiple sectors
• Support end users remotely via email and telephone using our remote support software and ticketing system
• Attend customer sites occasionally to provide face-to-face support and project assistance
• Help with Microsoft-based project and systems implementations, upgrades, and migrations
• Work closely with our technical support desk team to deliver high-quality support

Technologies

• Active Directory
• Hardware
• Hyper-V
• Support
• Office 365
• Security
• Windows
• ICT

More

We are a growing Managed Support Provider founded in 2010, dedicated to delivering the highest levels of support to businesses in London and Hertfordshire. We are based in Potters Bar, EN6, and this is an in-person, permanent full-time role with a salary of £40,000 to £45,000 per annum depending on experience, plus benefits. Our close-knit team works in an open-plan office with an informal atmosphere, where collaboration is encouraged and we aim to make the workplace fun, productive, and a place where everyone can keep learning new things.

last updated 26 week of 2026