IT Support Engineer

Salary: £40,000 - 45,000 per year

Requirements

• Experience within an IT Services company or internal helpdesk environment supporting users remotely and in person
• Confident verbal and written communicator with both clients and colleagues
• Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure
• Interest in new and current technologies
• Ability to research new products and technical solutions that resolve client issues
• Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365, and Windows Server and Desktop operating systems
• Working knowledge of networking fundamentals, including configuring firewalls, switches, wireless access points, and networks
• Overall appreciation of client system security, requirements, and proven experience with relevant software and hardware solutions

Responsibilities

• Provide first-class technical support to our wide customer base across a range of sectors
• Support customers remotely by email and telephone using our remote support software and ticketing system
• Attend customer sites occasionally to provide face-to-face support and assistance with projects
• Work mainly from the office while supporting end users across multiple businesses
• Contribute to Microsoft-based project and systems implementations, upgrades, and migrations

Technologies

• Active Directory
• Hardware
• Hyper-V
• Support
• Office 365
• Security
• Windows
• ICT

More

We are a growing Managed Support Provider, founded in 2010, and we are devoted to providing the highest levels of support to businesses in London and Hertfordshire. This is a permanent, full-time IT Support Engineer role based in Potters Bar (EN6), working in person, with a salary of £40,000 - £45,000 per annum depending on experience plus benefits. You will join our close-knit team in an open-plan office with an informal atmosphere, where a collaborative approach is encouraged and we aim to make it a fun and productive place to work where everyone can learn new things. We support thousands of users across hundreds of businesses, primarily in financial, legal, professional services, property, hospitality, and retail.

last updated 30 week of 2026