IT Helpdesk Support Engineer

Salary: £20,000 - 30,000 per year

Requirements

• At least two years of experience in an IT services support role
• Interpersonal, verbal, and written skills
• Awareness of Internet technologies and cloud computing
• Awareness of basic Network technologies
• Knowledge of MS Windows Desktop
• Microsoft 365 and MS Office suite beneficial
• Hardware knowledge in terms of PC / laptop build and setups
• Self-motivated working style
• Flexible, lateral thinking, and adaptability to change
• Current valid UK driving licence

Responsibilities

• Provide IT Support from the helpdesk and onsite at customer premises
• Engage in problem-solving and offer excellent telephone support
• Collaborate effectively with a growing team of IT professionals
• Deliver remote support as needed
• Maintain a focus on teamwork in all operations

Technologies

• Cloud
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More

We are Eitex, a well-established IT systems and cloud services provider based in Wakefield, West Yorkshire. Our team offers IT consultancy, helpdesk support, IT project design and delivery, and expert IT advice for small to medium-sized businesses. We provide a competitive salary, excellent career progression opportunities, a pension scheme, and 23 days of holiday plus bank holidays. We are committed to your professional growth, offering Microsoft certification and coursework, with a clear path for advancement in the IT services industry.

last updated 24 week of 2026