Support Engineer

Salary: £30,000 - 36,000 per year

Requirements

• We require experience in 1st/2nd line support.
• We require strong knowledge of Windows 11 support.
• We require hands-on experience with Office 365, Teams, and Outlook.
• We require experience with Azure AD and Intune.
• We require experience with SCCM imaging and deployments.
• We require support experience across enterprise x64 hardware environments.
• We require experience building, configuring, and troubleshooting laptops and desktops.
• We require experience using IT ticketing systems.
• We require experience supporting AV and meeting room equipment.
• We require experience in high-volume support environments.
• We require strong hardware diagnostics knowledge, including BIOS, drivers, and device repairs.
• We require experience with user onboarding and offboarding.
• We require excellent customer service and strong communication skills.

Responsibilities

• We provide onsite technical support within a busy corporate environment.
• We deliver face-to-face and remote support to end users.
• We act as a key point of contact for IT issues.
• We support Windows 11, Office 365, Teams, and Outlook.
• We manage support for enterprise x64 hardware.
• We build, troubleshoot, and repair laptops and desktops.
• We use IT ticketing systems to track and resolve issues.
• We support AV and meeting room systems.
• We carry out hardware diagnostics and assist with BIOS, drivers, and device repairs.
• We support onboarding and offboarding of users.

Technologies

• Azure
• Hardware
• Support
• Office 365
• Windows
• Cloud

More

We are seeking an experienced Smart Bar Technician / Desktop Support Engineer to join us onsite in Coventry, West Midlands, under an inside IR35 contract. We offer an opportunity to work in a busy corporate environment supporting a wide range of end-user technologies, including Windows 11, Office 365, Azure AD, Intune, and SCCM. This role is ideal for Desktop Support Engineers, EUC Engineers, or IT Support Analysts looking for their next contract opportunity, and we are looking to fill the position as soon as possible.

last updated 23 week of 2026