TechOps Lead

Salary: £60,000 - 60,000 per year

Requirements

• We have 6+ years of experience in IT support, infrastructure, or technical operations.
• We have proven experience managing or leading a technical team.
• We have experience working with distributed systems or multi-site environments.
• We have strong networking knowledge, including IP, VLANs, VPNs, DNS, DHCP, and firewalls.
• We have experience with routers, switches, and firewalls.
• We have exposure to IoT, CCTV, ANPR, or similar infrastructure, which is advantageous.

Responsibilities

• We own the technical operations function end to end.
• We lead, mentor, and line manage a team of TechOps engineers.
• We set clear expectations, run 1:1s, and drive performance standards.
• We define and document workflows, escalation paths, and SOPs.
• We own and optimise the service desk and ticketing pipeline.
• We report on performance metrics, trends, and improvements.
• We own monitoring and alerting systems to proactively identify issues.
• We manage the lifecycle of IoT and edge devices across multiple sites.
• We drive preventative maintenance strategies.
• We lead root-cause analysis and post-incident reviews.
• We maintain accurate asset inventory and ensure compliance standards.
• We manage site network infrastructure, including routers, VPNs, DNS, DHCP, and related systems.
• We standardise configurations and maintain documentation.
• We troubleshoot end-to-end system workflows across hardware and software.
• We act as the escalation point for complex technical issues.
• We recommend and implement infrastructure improvements.
• We lead technical delivery of new site deployments.
• We oversee network design, hardware setup, and system configuration.
• We support remote commissioning and technical validation before go-live.

Technologies

• Backend
• Hardware
• IoT
• Support
• Network

More

We are a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role for someone who enjoys balancing leadership with hands-on technical work. You will lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate. We work closely with operational and project stakeholders, and you will act as the technical authority across systems that combine hardware, networking, and backend platforms.

last updated 28 week of 2026