IT Service Desk Engineer

Salary: £26,000 - 30,000 per year

Requirements

• We are looking for someone with at least 2 years of recent experience in an IT support role.
• We need a logical thinker who is driven, works well in a team, and wants to excel in an IT support-focused role.
• We require strong verbal and written communication skills and the ability to act as a great communicator and client liaison.
• We need experience with Microsoft Windows Server technologies, including Active Directory, Group Policy, DHCP, and DNS.
• We require experience supporting Windows and Mac operating systems.
• We need experience with Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• We require experience with Microsoft Azure and Entra.
• We need familiarity with virtualisation technologies.
• We require VOIP experience.
• Relevant certificates or qualifications are desirable.
• Experience working in an MSP environment is desirable.
• We require the successful applicant to pass a clear DBS check before employment starts.
• We require the applicant to live within a commutable distance of Seaford, BN25 1LS.
• We require the role to be office-based and the applicant to commute to the office each day.

Responsibilities

• We respond to IT support requests logged in our helpdesk system.
• We return calls to customers, engage with them directly, and provide remote support when needed.
• We maintain professional customer interactions and work in line with our Service Level Agreements.
• We set up new users in Active Directory, Entra, and Microsoft 365.
• We carry out VOIP phone setup and configuration, with training provided.
• We document and log all inquiries in our helpdesk system and keep tickets updated and prioritised.
• We resolve first- and second-line support tickets and escalate cases to senior engineers when necessary.
• We maintain high service standards and quality benchmarks.
• We demonstrate strong communication and time-management skills.
• We work both independently and collaboratively within our team.
• We provide training and mentoring to staff members and clients when needed.
• We perform device setup, repair, and upgrade tasks in our workshop.
• We conduct routine system inspections and apply updates and patches as required.
• We review backup logs carefully and address failures proactively.
• We assist with larger projects when required.
• We work alongside and report directly to the Service Desk Manager.

Technologies

• Active Directory
• Azure
• Excel
• Support
• Microsoft 365
• SharePoint
• Windows
• Office 365
• Cloud
• DevOps

More

We are a small but busy MSP based in East Sussex, and we are looking for the right person to join our team as an IT Service Desk Engineer. This is a full-time, permanent, office-based role in Seaford, BN25 1LS, with a salary of £26,000 to £30,000 per year based on experience. We offer a supportive working environment with benefits including a pension scheme, death in service cover, a minimum £1,000 annual increase, regular pay reviews, your birthday off, free water and soft drinks, six hours of free phone counselling per month through our wellbeing provider, yearly eye tests, smart casual dress with branded polo shirts, free parking, and company events. We are passionate about technology, customer satisfaction, and teamwork, and we welcome applicants who want to grow with us and take on varied technical challenges in a client-focused MSP environment.

last updated 22 week of 2026