2nd Line Support Engineer

Salary: £32,000 - 37,000 per year

Requirements

• We are looking for an experienced 2nd Line Support Engineer with previous experience in a Managed Service Provider (MSP) environment.
• Strong knowledge of Microsoft 365, Windows Server, and Windows 10/11.
• Experience with Active Directory, Group Policy, DNS, DHCP, and Azure AD.
• Good understanding of networking fundamentals, including TCP/IP, VPNs, VLANs, and firewalls.
• Experience supporting cloud technologies and hybrid environments.
• Familiarity with remote monitoring and management (RMM) tools and ticketing systems.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• A full UK driving licence would be advantageous, but is not essential.
• Microsoft certifications such as MS-900, AZ-900, or MD-102 would be desirable.
• Experience with Azure, Intune, cybersecurity solutions, backup and disaster recovery technologies, and virtualisation platforms such as VMware or Hyper-V would be beneficial.

Responsibilities

• We provide 2nd line technical support to a wide range of SME and corporate clients.
• We diagnose and resolve hardware, software, networking, and Microsoft-related issues.
• We escalate and collaborate with 3rd line engineers where necessary.
• We manage and maintain support tickets, ensuring SLA targets are met.
• We support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Azure AD.
• We assist with server administration and maintenance.
• We configure and troubleshoot networking equipment including routers, switches, and firewalls.
• We support desktop, laptop, mobile device, and peripheral deployments.
• We participate in infrastructure projects, migrations, and system upgrades.
• We deliver excellent customer service and maintain strong client relationships.

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Mobile
• SharePoint
• TCP/IP
• VMware
• Windows
• Office 365

More

We are a growing Managed Service Provider based in London, offering a full-time, permanent opportunity for a proactive IT professional to further develop technical expertise in a fast-paced, customer-focused environment. We provide a competitive salary of £32,000 to £37,000 per annum, career progression opportunities, ongoing technical training and certification support, exposure to a wide range of technologies and projects, a supportive and collaborative team environment, a company pension scheme, and holiday entitlement plus bank holidays. We are looking for someone who is passionate about delivering exceptional technical support and who wants to advance their career within our team.

last updated 22 week of 2026