1st Line Support Engineer

Salary: £25,000 - 34,000 per year

Requirements

• 6-18 months of experience in IT support or helpdesk
• Strong communication skills and customer focus
• Passion for IT and willingness to learn
• Experience with Microsoft 365 / Office 365, Active Directory, Windows 10/11, and basic networking is beneficial

Responsibilities

• Provide 1st line support via phone, email, and ticketing system
• Log, manage, and resolve support tickets within agreed SLAs
• Support users with Microsoft 365, Active Directory, and desktop issues
• Escalate complex issues to 2nd/3rd line teams
• Build strong relationships with end users

Technologies

• Active Directory
• Support
• Microsoft 365
• Office 365
• Windows

More

We are a growing IT services provider based in London, and we are looking to add a 1st Line Support Engineer to our service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. We offer hybrid working with 2-3 days remote, 25 days holiday plus bank holidays, funded certifications including Microsoft and CompTIA, and a clear progression path to a 2nd Line role.

last updated 24 week of 2026