IT Support Engineer

Salary: £25,000 - 30,000 per year

Requirements

• Some experience in an IT support role, internship, or helpdesk environment
• Understanding of Windows OS
• Understanding of Active Directory and user management
• Understanding of Microsoft 365, including Outlook and Teams
• Strong problem-solving skills and willingness to learn
• Clear communication and a customer-first mindset
• A proactive attitude, including asking questions and taking ownership
• IT certifications such as CompTIA A+ or Network+ are desirable but not essential
• Exposure to ticketing systems is desirable but not essential
• Basic networking knowledge, including DNS, DHCP, and TCP/IP, is desirable but not essential

Responsibilities

• Act as the first point of contact for IT support queries, both remote and onsite
• Troubleshoot issues across hardware, software, and user accounts
• Support Windows environments, Office 365, and basic networking issues
• Log and manage tickets through to resolution
• Escalate more complex issues to senior engineers
• Deliver excellent customer service and user communication

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• TCP/IP
• Windows

More

We are hiring a 1st Line Support Engineer to join our collaborative and fast-paced support team in Burnley on a full-time basis. This is an excellent opportunity for someone early in their IT career to gain hands-on experience, build a strong technical foundation, and develop toward a 2nd Line or specialist role. We offer structured training, clear progression, a supportive team environment with mentoring, and exposure to a wide range of technologies in a high-growth tech environment.

last updated 31 week of 2026