ICT End User Services Engineer

Salary: £35,000 - 35,000 per year

Requirements

• Strong background in ICT support and services
• Experience with Desktop Windows 11, Microsoft 365, Teams, SharePoint, Citrix XenApp/XenDesktop
• Proficiency in mobile management (Android) through MDM (Intune)
• Knowledge of Microsoft Exchange, SQL, and SCCM/Microsoft Endpoint Configuration Manager (MECM)
• Familiarity with Active Directory and Windows administration tools
• Understanding of virtualization technologies such as VMware and Nutanix (Acropolis)
• Experience with remote access systems like TeamViewer
• Excellent customer service skills
• Ability to travel regularly between locations

Responsibilities

• Support internal customers to maximize the use of technology
• Deliver high-quality ICT Service Desk experiences
• Implement new technologies and improve ways of working within the organization
• Provide proactive maintenance to ensure our technology remains in excellent condition
• Collaborate with suppliers and colleagues to troubleshoot and resolve issues
• Maintain a strong focus on customer satisfaction and service excellence
• Work within the extended Leicestershire ICT Partnership (LICTP) which may require travel between sites

Technologies

• Active Directory
• Android
• Citrix
• ICT
• Support
• Microsoft 365
• Mobile
• SQL
• SharePoint
• VMware
• Windows
• Office 365

More

We are two district and borough councils located in Leicestershire, dedicated to achieving our digital transformation ambitions. With one position at Hinckley Borough Council and another at Melton Borough Council, we offer a vibrant working environment supported by flexible working options, a generous pension scheme, and annual leave along with bank holidays. We are committed to considering reasonable workplace adjustments for all roles and welcome applications from our diverse community.

last updated 24 week of 2026