Field Service IT Technician

Salary: £66,000 - 106,000 per year

Requirements

• Proven experience in laptop or PC hardware repair or IT support
• Strong understanding of hardware, software, and operating systems, with Windows experience essential and macOS or Linux beneficial
• Experience using diagnostic tools and fault-finding techniques
• Confident troubleshooting skills across hardware and basic networking issues
• Strong communication and customer service skills
• Ability to work independently and manage your own workload
• Full, clean driving licence
• Willingness to undergo an Enhanced DBS check
• Ability to obtain SC Clearance
• AI literacy and curiosity about technology, automation, and modern tools

Responsibilities

• Diagnose and resolve hardware and software faults across laptops, desktops, and peripheral devices
• Install, configure, and maintain operating systems including Windows and other common platforms
• Support users onsite and remotely, providing clear and practical guidance
• Carry out repairs, component replacements, and system upgrades
• Troubleshoot printers, connectivity issues, and RPOS hardware
• Complete accurate job records, service notes, and repair documentation
• Follow data protection, backup, and security procedures
• Escalate more complex issues when required
• Maintain high standards of customer service and communication
• Keep up to date with hardware tools, technologies, and repair methods

Technologies

• AI
• Hardware
• Support
• Linux
• macOS
• Security
• Windows
• Mobile

More

We are Apogee, an independent subsidiary of HP Inc. with over 30 years of expertise in transforming how organisations manage their IT through one seamless point of contact. We are hiring an IT Support Technician for our Managed Desktop Services team on a 3-month contract starting 3rd August, with the possibility of a permanent role afterward. This is a hands-on role split between onsite visits and remote support, working in a service-led environment where quality, communication, and first-time fix matter. We offer flexible working options, 33 days of holiday including bank holidays, a holiday purchase scheme, enhanced family-friendly benefits, 2 paid days off for voluntary work, pension, life assurance, development sponsorship, wellbeing support, staff rewards, social events, and a wide range of discounts. Our values of Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility guide how we work, and we are committed to diversity, inclusion, accessibility, and supporting the Armed Forces community.

last updated 26 week of 2026