IT Support Engineer

Salary: £28,000 - 49,000 per year

Requirements

• Some experience in an IT support role, internship, or helpdesk environment
• Understanding of Windows OS
• Understanding of Active Directory / user management
• Understanding of Microsoft 365 (Outlook, Teams, etc.)
• Strong problem-solving skills and willingness to learn
• Clear communication and a customer-first mindset
• A proactive attitude, someone who asks questions and takes ownership
• Desirable: IT certifications (e.g. CompTIA A+, Network+)
• Desirable: Exposure to ticketing systems
• Desirable: Basic networking knowledge (DNS, DHCP, TCP/IP)

Responsibilities

• Acting as the first point of contact for IT support queries (remote & onsite)
• Troubleshooting issues across hardware, software, and user accounts
• Supporting Windows environments, Office 365, and basic networking issues
• Logging and managing tickets through to resolution
• Escalating more complex issues to senior engineers
• Delivering excellent customer service and user communication

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• TCP/IP
• Windows

More

We are hiring a 1st Line Support Engineer to join our collaborative and fast-paced support team in Burnley. Our company offers a structured training program and a clear progression path, fostering an environment that supports early-career talent with mentoring and exposure to a wide range of technologies. We provide a full-time role with a competitive salary of £25,000-£30,000 plus benefits. This is an ideal opportunity for individuals looking to learn fast and build a strong technical foundation.

last updated 17 week of 2026