IT Engineer

Salary: £49,000 - 89,000 per year

Requirements

• We are looking for someone with demonstrable experience in a fast-paced IT support environment, ideally within a professional services company.
• We need strong communication skills and the ability to interact professionally with users, colleagues, management, and third-party providers in person and over the phone.
• We require someone who can deal with queries efficiently, prioritise and log issues, and act accordingly.
• We are seeking experience in server builds, including application software.
• We need experience in workstation and laptop builds, including Windows 11 and device imaging.
• We require experience creating and maintaining users in environments such as Windows AD domain 2016 and above, Entra, Exchange Online, and Microsoft Office 365.
• We are looking for experience supporting users with PC driver, hardware, software, printer, and telephony issues.
• We require experience supporting mobile telephony and devices, including Apple iOS-based devices or similar.
• We value project experience such as new software roll-outs, new hardware roll-outs, and documentation of key work.
• We would consider experience or exposure to IPMS systems, document management systems, CRM systems, digital dictation, SaaS, and other cloud-based systems as advantageous.
• Microsoft certifications would be beneficial.
• COMPTIA certifications would be beneficial.

Responsibilities

• We will have you provide first- and second-line IT support to users across our firm, including three remote sites.
• We will expect you to travel regularly to our other UK offices, sometimes at short notice.
• You will support users across all our offices while helping to maintain and improve our IT infrastructure.
• You will participate in IT projects, including server installations, database management, and IT security initiatives.
• You will install and configure computer hardware and software.
• You will troubleshoot hardware, software, and peripheral issues for users.
• You will liaise with third-party support providers to resolve technical problems.
• You will collaborate with and support other members of our IT team.
• You will perform and monitor backup checks to help ensure data integrity and system reliability.
• You will maintain documentation and support technical work across servers, networking, databases, and end-user systems.

Technologies

• Cloud
• CRM
• Hardware
• Support
• Mobile
• Office 365
• Security
• Windows
• iOS

More

We are Forresters IP LLP, a leading full-service intellectual property firm with an international client base and offices in Birmingham, Liverpool, London, and Munich. Established in 1884, we have grown from a regional firm into an international practice while maintaining a modern, fresh approach to our clients requirements. We are rated as one of the leading intellectual property firms in the UK. This is a permanent, full-time IT Engineer role based in our London office, offering a competitive salary, flexible and hybrid working, a 35-hour week, 26 days of annual leave plus bank holidays, and a range of additional benefits including life assurance, an employee assistance programme, pension contribution, social events, and wellbeing and discount perks. After probation, further benefits include a health cash plan, Cyclescheme, season ticket loan, and enhanced family-friendly support. We offer a pleasant, supportive, and friendly working environment and a smart casual dress code.

last updated 22 week of 2026