Senior Product Manager - Remote

About Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.

Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities/Qualifications Position Overview: The Senior Product Manager, Network & Information Services (N&IS), drives the vision, strategy, roadmap, and lifecycle management of Intrado’s Wireline and VoIP emergency communications portfolio.

This role is responsible for delivering highly reliable, standards-compliant solutions that support 911 call routing, location management, emergency call delivery, and interoperability across carrier, enterprise, and public safety networks.

Working within Intrado’s product operating model, you will partner closely with Sales, Customer Success, Engineering, Network Operations, Product Operations, Regulatory Affairs, and telecommunications service providers to define and deliver solutions that meet evolving customer, industry, and regulatory requirements.

Success is measured through product adoption, service reliability, operational efficiency, regulatory compliance, customer satisfaction, and business growth.

The ideal candidate brings experience in telecommunications, emergency communications, or network-based services and has a strong understanding of Wireline, VoIP, NG911, location information services, and the public safety ecosystem.

Key Responsibilities Product Strategy & Roadmap Define and execute the product vision, strategy, and roadmap for Intrados Wireline and VoIP emergency communications solutionsManage the product lifecycle for services supporting 911 call delivery, location information management, routing, and NG911 interoperabilityIdentify market opportunities and develop business cases that support revenue growth, operational efficiency, and customer valueAlign product investments with customer needs, regulatory requirements, and Intrado’s strategic objectivesMarket & Customer Engagement Engage with carriers, VoIP service providers, enterprises, public safety agencies, and industry stakeholders to understand customer requirements and market trendsMonitor telecommunications, NG911, and emergency communications industry developments, including FCC mandates and NENA standardsGather and prioritize customer feedback to guide product enhancements and future investmentsConduct competitive analysis and assess market opportunities to inform strategic decision-makingProduct Development & Delivery Lead cross-functional teams through discovery, planning, development, launch, and lifecycle management activitiesDefine product requirements, user stories, acceptance criteria, and release plans.Prioritize enhancements and investments based on customer impact, operational benefits, compliance requirements, and business objectivesPartner with Engineering and Network Operations to ensure scalable, secure, and highly available product deliveryNetwork Interoperability & Compliance Ensure products support seamless interoperability across wireline carriers, VoIP providers, NG911 networks, PSAPs, and enterprise environmentsDrive compliance with applicable FCC requirements, NENA standards, NG911 initiatives, and industry regulationsPartner with technical and regulatory stakeholders to evaluate emerging standards and their impact on the product portfolioSupport initiatives that improve routing accuracy, location delivery, service resiliency, and emergency communications outcomesMetrics & Business Performance Establish KPIs that measure adoption, revenue, customer satisfaction, service reliability, operational performance, and complianceAnalyze business and operational data to drive product decisions and continuous improvement.Monitor product performance and identify opportunities to improve efficiency, scalability, and customer experienceStakeholder Management Communicate roadmap priorities, product performance, and strategic recommendations to executives and business stakeholdersBuild strong partnerships across Product, Engineering, Operations, Sales, Customer Success, and external service providersServe as a product evangelist and subject matter expert for the Wireline and VoIP portfolioQualifications: 4+ years of product management experience within telecommunications, SaaS, public safety communications, or network services environmentsExperience managing carrier, wireline, VoIP, location services, or mission-critical communications productsStrong understanding of Wireline 911, VoIP emergency services, ALI databases, location management, call routing, and NG911 architecture preferredFamiliarity with telecommunications protocols and technologies, including SIP, IP networking, emergency call routing, and carrier interconnects preferredKnowledge of FCC regulations, NENA standards, and public safety communications ecosystems strongly preferredDemonstrated success leading complex cross-functional initiatives with measurable customer, operational, and business outcomesExperience building business cases, product roadmaps, pricing strategies, and go-to-market plansStrong analytical, strategic thinking, and stakeholder management skillsExcellent communication skills with the ability to engage both technical and executive audiencesExperience mentoring or guiding product team members preferredTotal Rewards Want to love where you work?

At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more!

Apply today to join us in work worth doing! The starting compensation is anticipated between $120,000 and $150,000 and will be commensurate with experience. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.

Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.

Remote Skills: Adoption, Analysis Skills, Business Analysis, Business Case, Business Growth, Business Operations, Call Routing, Communication Skills, Competitive Analysis/Strategy, Continuous Improvement, Cross-Functional, Customer Experience, Customer Satisfaction, Customer/Client Research, Ecosystems, Emergency Services, Establish Priorities, FCC (Federal Communications Commission), High Availability, IP (Internet Protocol), Internet Telephony Service Provider (ITSP), Interoperability, Maintain Compliance, Market Analysis, Market Development, Market Entry Strategy, Market Trend Analysis, Mentoring, NIS (Network Information Service), Network Administration/Management, Operational Audit, Operational Measurement, Partner Sales, Performance Analysis, Performance Metrics, Product Development, Product Documentation, Product Engineering, Product Lifecycle Management, Product Management, Product Planning, Product Pricing, Product Strategy, Product Support, Public Safety, Regulations, Regulatory Compliance, Regulatory Requirements, Requirements Management, Revenue Growth, SIP (Session Initiation Protocol), Sales, Software as a Service (SaaS), Team Lead/Manager, Telecommunications, VoIP (Voice over IP) undefined: Intrado