Global Technical Support Engineer

Salary: £40,000 - 55,000 per year

Requirements

• We require eligibility to work in the EU and internationally; we cannot provide sponsorship.
• We require a higher education qualification in IT or a related field, or 5+ additional years of relevant experience in lieu of a degree.
• We require at least 3 years of hands-on Windows enterprise support and operations experience.
• We require hands-on experience with change management processes.
• We require experience supporting Microsoft SQL, including backups, tuning, and general support.
• We require strong customer and supplier support experience.
• We require at least 1 year of hands-on experience in one or more of the following: Windows Domain Administration, Application Lifecycle support, or PKI/Certificate Authority operations.
• We require knowledge of Windows Server 2016+, Active Directory, DNS, Group Policy, Hyper-V, Failover Clustering, WSUS patching, and physical/virtual machine setup.
• We require experience with Microsoft CA and PKI administration, including certificate generation and management.
• We require fluent English; French is an advantage.
• We require excellent troubleshooting, analytical, and documentation skills.
• We require the ability to read and interpret technical standards, schematics, wiring diagrams, and system documentation.
• We require strong communication and customer-facing skills.
• We require proficiency with Microsoft Office applications, including Word, Excel, and Visio.
• We require familiarity with ITIL-based incident and change management tools.
• We require the ability to work flexibly, including on-call duties and international travel.
• Microsoft technical certifications and other relevant IT certifications are preferred.
• National-level security clearance eligibility is beneficial.

Responsibilities

• We provide 2nd- and 3rd-line support for global IT systems and applications.
• We maintain a comprehensive understanding of the full IT environment and guide stakeholders across the service landscape.
• We drive root-cause analysis and implement long-term corrective and preventative solutions.
• We manage and optimise Windows Server environments, including physical and virtual servers, Active Directory, backups, patching, and PKI services.
• We ensure adherence to compliance requirements and promote industry best practices, including ICAO, eIDAS, and ISO27001.
• We plan, test, document, approve, and review changes, including rollback and mitigation plans.
• We automate operational tasks and improve system efficiency through scripting.
• We support disaster recovery and failover testing activities.
• We work with internal teams and external suppliers to support global technical operations.
• We maintain high-quality technical documentation, runbooks, and knowledge-base articles.
• We mentor junior engineers and encourage the adoption of best-practice standards.
• We use and maintain tools for remote support, asset management, and service management.
• We participate in an on-call support rotation and provide support during international deployments, training, and system implementations.

Technologies

• Active Directory
• Excel
• Hyper-V
• Support
• ITIL
• SQL
• Security
• Windows
• Network

More

We are offering a hands-on Global Technical Support Engineer role based in Basingstoke, with approximately 40% of the time office-based and around 60% spent travelling internationally. This is an opportunity to support and improve high-profile, mission-critical IT systems across multiple global locations in a fast-paced environment. We offer a salary of £40-55K, plus a 5% performance bonus and an 11% on-call allowance. The role involves working with internal teams and external suppliers, maintaining quality, safety, and security standards, and contributing to continuous improvement while mentoring junior engineers. You will need a valid passport and visas for international travel, and eligibility to work in the EU and internationally is essential.

last updated 25 week of 2026