IT Operations Technician - Inverness

Salary: £46,000 - 70,000 per year

Requirements

• Educated to SQA Higher level or equivalent.
• Experience installing, supporting and troubleshooting IT infrastructure to technical specifications.
• Strong knowledge of TCP/IP networking, wired and wireless LANs, ADSL and FTTC WAN connections.
• Good understanding of PCs, Windows operating systems and Microsoft technologies.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Practical, flexible and adaptable approach to work.
• Ability to work independently with minimal supervision while managing multiple priorities.

Responsibilities

• Install, maintain and support our IT operating environment.
• Configure and deploy IT equipment across our homes, hospitals and support offices.
• Monitor the performance and availability of servers, networks and infrastructure.
• Perform remote management and support of desktop PCs and laptops.
• Maintain Windows desktop and laptop images to ensure consistency and security.
• Ensure all IT equipment remains compliant, secure and up to date.
• Assist with server, network and infrastructure administration activities.
• Manage and maintain firewall configurations across our network.
• Configure Wi-Fi equipment and support router installations and network connectivity.
• Support wired and wireless network environments across multiple locations.
• Assist with maintaining network security and resilience.
• Deliver technical support and advice to colleagues across our business.
• Work closely with the IT Operations Manager, Network Manager and IT Help Desk to resolve issues.
• Provide additional support to the Help Desk during periods of high demand or staff absence.
• Coordinate with third-party suppliers to ensure incidents and infrastructure projects are progressed and resolved effectively.
• Contribute to infrastructure upgrades, implementations and technology projects.
• Provide technical input into emerging technologies and potential business improvements.
• Support the development and maintenance of IT standards, procedures and policies.
• Assist with maintaining IT asset inventories and technical documentation.
• Identify opportunities to improve systems, processes and ways of working.

Technologies

• Firewall
• Support
• Network
• Security
• TCP/IP
• Windows

More

We are Barchester Healthcare, and we are looking for an IT Operations Technician to join our IT team in Inverness. This is an exciting opportunity for a technically skilled and customer-focused individual to help maintain and support our nationwide IT infrastructure. You will work across a varied technology environment, supporting colleagues across our homes, hospitals and support functions while contributing to infrastructure projects, network operations and continuous improvement across our IT services.

last updated 28 week of 2026