IT Infrastructure Engineer - UK

Salary: £45,000 - 45,000 per year

Requirements

• Strong technical expertise across infrastructure technologies (hardware, software, networking, etc.)
• Proven experience in troubleshooting and resolving complex IT issues
• Excellent communication and interpersonal skills
• Ability to work independently and perform to a high standard with minimal supervision
• A proactive mindset with a passion for continuous learning and improvement
• Experience mentoring or supporting junior team members is desirable
• Willingness to travel to client sites across the UK

Responsibilities

• Act as a technically experienced and knowledgeable member of the Infrastructure Team
• Provide prompt, accurate, and consistent communication to colleagues and clients
• Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption
• Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration
• Gain an in-depth understanding of client systems and infrastructures, maintaining accurate documentation
• Support onboarding processes by assessing and documenting new client environments
• Lead technical installations, implementations, and project delivery across client sites
• Travel to client locations across the UK (occasional overnight stays required)
• Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities
• Collaborate with third-party vendors for issue resolution
• Work with the Sales team to recommend and design infrastructure improvements
• Stay up to date with emerging technologies and promote innovation and best practices
• Share technical knowledge across the business to enhance service delivery
• Manage your own workload effectively and maintain high performance standards
• Deliver exceptional customer service at all times

Technologies

• Hardware
• Support
• DevOps

More

We are looking for a skilled and proactive Infrastructure Engineer to join our Projects & Change team in St Ives. This pivotal role ensures the smooth day-to-day operation of our clients IT environments while delivering high-quality support and innovative infrastructure solutions. We pride ourselves on maintaining a reputation for excellence and providing the best IT support in the world. As part of our collaborative and forward-thinking team, youll work on varied and challenging infrastructure projects, with opportunities for professional development and career growth.

last updated 16 week of 2026