2nd Line Support Engineer

Salary: £35,000 - 35,000 per year

Requirements

• Previous experience within a 2nd Line, Deskside or Onsite Support role
• Knowledge of technologies such as Microsoft 365, Windows and Exchange
• Knowledge of Entra ID / Azure AD
• Knowledge of SCCM and VMware
• Knowledge of networking and VoIP
• Knowledge of remote support and monitoring tools
• Experience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but is not essential
• Ideally, we already hold SC Clearance
• Alternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years

Responsibilities

• Provide 2nd line deskside and onsite IT support
• Troubleshoot hardware, software, network and access issues
• Manage incidents and service requests through to resolution
• Support Microsoft 365, Windows and endpoint environments
• Assist with projects, changes and service improvements
• Maintain accurate ticket records and technical documentation
• Provide a professional, customer-focused service

Technologies

• Azure
• Cisco
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• VMware
• Windows
• Office 365
• Cloud

More

We are looking for an experienced 2nd Line Onsite Support Engineer to provide hands-on technical support at a client site near Poole in Dorset. The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service. Our service desk team is office based four days per week and works from home on Fridays, so please consider this before applying.

last updated 38 week of 2026