Senior AI/IT Trainer

Salary: £60,000 - 70,000 per year

Requirements

• Strong experience delivering IT training within a law firm or professional services environment
• Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive)
• Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques
• Experience with NetDocuments
• Experience supporting mobile devices and associated applications
• Experience using eLearning development tools
• Experience delivering remote training via Teams or similar platforms
• TAP, Microsoft Certified Trainer (MCT) or equivalent certification
• Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to change

Responsibilities

• Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training
• Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices
• Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions
• Provide one-to-one coaching to improve productivity and effective use of firm-supported systems
• Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction
• Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs
• Create and maintain engaging training materials, user guides and video tutorials using eLearning tools
• Maintain the Learning Management System (LMS), ensuring content and schedules remain current
• Monitor user adoption, gather feedback and refine training programmes and configurations accordingly
• Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery
• Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams

Technologies

• AI
• Copilot
• Excel
• Support
• Microsoft 365
• Mobile
• Office 365

More

We are a London-based law firm offering a fantastic opportunity for a Senior AI IT Trainer/Senior IT AI Learning Specialist to join our team on an initial 12 Month Fixed Term Contract. Our team focuses on enhancing working practices through targeted training and the adoption of innovative technologies, including generative AI tools. We are committed to supporting our employees professional growth, and we provide a dynamic environment that encourages collaboration and continuous improvement.

last updated 16 week of 2026