[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. LexisNexis Risk Solutions is a partner in risk assessment, particularly within the insurance sector.

They are seeking a Customer Success Manager who will be responsible for managing customer engagement activities, ensuring customer satisfaction, and advocating for their needs while delivering value through expert knowledge of the company's products.

ResponsibilitiesBecoming an expert in Human API’s product and what it means to deliver real customer successBeing accountable for the onboarding, training, implementation, support, account management, renewals, expansions, and advocacy for all your customer accountsBeing primary point of contact for the customer and escalation pointsCoordinating and managing solution implementation processUpdating and monitoring key metrics for your assigned customer account portfolioCoordinating with Customer Operations to ensure the ongoing service and support for the customer portfolioAligning Customer Success activities with customer and organizational goalsRepresenting the voice of the customer and helping influence every core Product, Marketing, and Sales processPerforming all other duties as assignedSkills Have expert written and oral communication skills, able to understand and speak to different audiences (internal and external.)Have 5+ years in Customer Success, Account/Relationship Management, or similar rolesHave meticulous record-keeping skills; highly organized and detail orientedHave the ability to manage multiple and concurrent (often competing) prioritiesHave advanced critical thinking and problem-solving skills, focus on continuous improvementHave technical competency and aptitude with software applications, tools, and internal systemsHave empathetic and positive attitude with a desire to make customers successfulHave effective project management and expectation setting, ability to prioritize and delegate task executionCompany Overview LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk.

It is a sub-organization of ChoicePoint. It was founded in 2000, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://risk.lexisnexis.com.

Company H1B SponsorshipLexisNexis Risk Solutions has a track record of offering H1B sponsorships, with 30 in 2026, 129 in 2025, 132 in 2024, 86 in 2023, 98 in 2022, 125 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.