Technical Support Engineer

Salary: £37,000 - 37,000 per year

Requirements

• Strong knowledge of technical and engineering products
• Excellent communication skills
• Experience across both electrical and mechanical disciplines
• Strong administration and forward planning skills
• IT literate
• Demonstrable experience in the food, engineering, or manufacturing industry
• Comfortable working to tight deadlines
• Positive can do / will do approach to challenges
• Willingness to learn and take constructive feedback
• Conscientious, organised, and responsible for work
• Flexible and able to work as part of a motivated team
• Strong planning, organising, and networking abilities
• Focused on delivering results and meeting customer expectations
• Confident in making decisions and taking action
• Experience in aftersales technical support or field service (highly desirable)
• Knowledge of PLCs, networking, MYSQL, Windows Server, and PuTTy (advantageous)

Responsibilities

• Provide expert technical support by diagnosing and resolving issues with our equipment and services, aiming to minimize customer machine downtime
• Deliver outstanding customer service through various channels, ensuring all interactions are documented and issues are resolved quickly
• Work closely with engineering teams to address technical challenges and support continuous improvement
• Contribute to the creation and maintenance of detailed technical documentation, including reports and troubleshooting guides
• Provide remote technical assistance using tools like SightCall, Sentinel, and TeamViewer
• Effectively manage multiple tasks in a fast-paced environment, prioritising them to meet deadlines
• Use the ticketing system to log and manage customer issues, ensuring accurate records
• Utilize Ishida systems and maintain knowledge of computer networking to assist with related technical issues

Technologies

• Support
• MySQL
• Windows
• Network

More

Ishida Europe is a world leader in the design, manufacture, and installation of complete weighing and packing line solutions. We offer an exciting opportunity for a Technical Support Engineer to join our Aftersales team in Woodgate, Birmingham. Our team is dedicated to ensuring that our equipment operates at peak efficiency with minimal downtime. We value collaboration, customer service, and effective communication, as they are essential for success. We provide a professional working environment focused on growth and development. The role is full-time, with a competitive salary of up to £37,000 per year.

last updated 18 week of 2026